Exchange & return

 Is your order not entirely to your liking? Or do you want to try another size? Then you can always return or exchange your order within 30 days. Follow the three steps below to quickly and easily arrange your return request.

Return instructions from the Netherlands

Step 1: On our website you can file a return request in the account section or customer service page
  - Select the correct order or fill in the order number.
  - Select the products you want to return. 

Step 2: Pack the products you want to return
  - Add the return and exchange instruction we've send with your order
  - Pack the products you want to return or exchange
  - Stick the label on the box

Step 3: Send your products with
  - Deliver it to a PostNL parcel point or post office.

Return instruction for sending from belgium

Send a message to or fill in our contact form with your ordernummer and full name.
You will receive an return label and send instructions

File return request

Order with an account?
Register return request

Order without an account?
Register return request

Already filed a return request and want to download the return label?
You will be redirected to MyParcel
Download label

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Return policy

If you want to return or exchange items you should consider the following return conditions

Exchange (Netherlands/Belgium): Exchange is always free when you make use of a return label.
Returncost Netherlands: Free when you held at least 1 product (When you return everything: € 5.99)
Returncost Belgium: Free when you held at least 1 product (When you return everything: € 8.99)

  • Exchange is only possible against an item with exactly the same price or a different size / color.
  • You have 30 days to make the return report. The date of delivery (track & trace) is considered as from date.
  • Please note that both shipping and return costs are calculated when you return and you decide to keep only the free fashion items.
  • Please note that when returning your items, the free shipping may be forfeited when your new total amount is below 75 euros. The shipping costs are then deducted from the amount to be refunded. If you send everything back (including free items), no shipping costs will be charged.
  • You must always include the return form or full name and order number with your return shipment.>/li>
  • Earrings can not be returned in connection with hygiene.
  • The items must be in new condition (attached price tag), undamaged and unsupported. For example, the items may not have make-up stains.

Within 48 hours of receiving your returned item, we pay on business days the amount back to your account. or we deduct the amount from your bill. Depending on your bank this amount as soon as possible credited to your account. Exchanges will be processed within 48 hours on weekdays and instantly re-sent to you. This you always receive a message by email.

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